Due to the delicate nature of our products, we do not offer returns on any merchandise. This will include couture, dresses, formal gowns, and accessories: shoes, earrings, necklaces, etc.
In some instances, such as if it is a sizing error or if there is a defect in any of our products, we will offer exchanges. However, the buyer must notify CHIC-BUTIC within 48 hours of receiving the product to issue the exchange – NO EXCEPTIONS TO THIS RULE. The exchange must be for the same product and not for another. The original product must be returned within 7-10 business days after the exchange with tags still attached. The product must be unused and in the same condition when you received it.
It is your responsibility to pay your shipping costs for returning your item. Shipping costs are nonrefundable.
If a product is in stock, we will ship it within 2-10 business days after you place your order and payment is complete, then shipped based on the shipping method you have chosen at checkout.
If a product is not in stock, we will notify you via email or phone. If a product is on pre-order, we will ship it when it becomes available. You will be emailed by our customer service representative for your expected delivery date.
Please note that there are shipping restrictions on some products. CHIC-BUTIC is not also responsible for any customs duty fees. If you are purchasing from another country, please make sure that the shipping address MATCHES the billing address on your card to avoid any delays.
When placing an order, estimated shipping and delivery dates will appear based on the availability of your items and your chosen shipping options. Please also note that shipping rates for many items are weight-based.
If a package is returned to us via “undeliverable”, it is your responsibility to contact us. If you had an error placing your order, please contact us immediately before we can ship it out.
For any destination in the US, please allow the following estimated time:
- Priority Shipping (with tracking number) – 2-5 business days
- Express Shipping (with tracking number) – 1 to 3 business days
For international shipping, please allow the following time:
- Priority Shipping – 15 to 40 business days
- Express Shipping – 10-20 business days
Please note that we do not ship out on major holidays. Furthermore, for any orders placed after midday, CHIC-BUTIC will ship them the following business day.
CHIC-BUTIC cannot guarantee shipment times as it depends on many factors that are out of our control.